What we collect
- When you book a consultation: your name, email, phone or WeChat, the program and what you tell us about your situation.
- As a client: what you enter and upload in My application.
- Server logs: pages visited, time and IP address, for security.
This site uses no analytics or advertising cookies. We count visits with Vercel Web Analytics and our own counter, without cookies: the page, the site you came from, the device type and time zone, nothing that identifies you. We also count a few presses, again without cookies: opening the WeChat panel and copying the WeChat ID, an email, phone or contact page link, a book button, starting the booking form, the consultation fee button and the links to start online. We record only the page and the place on it where the press happened: nothing you type, no email address or phone number. My application uses the cookies needed to sign in.
Why
To arrange your consultation, to carry out the application you engage us for, to keep the records the CICC Code of Professional Conduct requires, and to answer lawful requests. We do not sell or rent your information.
Where it is kept and who sees it
The site, My application, the database and your documents are kept in Google Cloud's Canadian region (Montreal). Email runs on Google Workspace and consultations on Zoom. Only the licensed consultant responsible for your application and authorized staff can see your file. When we file an application, your information goes to IRCC or another authority with your authorization.
How long
Client files are kept for the period the CICC Code of Professional Conduct requires. Enquiries that do not become clients are deleted after 3 years.
Your rights
You can ask to see, correct or delete your information (except records we must keep by law) and withdraw consent. Email privacy@maplebirds.com; we answer within 30 days. You can also complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for B.C.